Frequently Asked Questions
Everything you need to know about bringing the essence of Òr Skye into your home.
What is the typical shipping timeframe for Òr Skye orders?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international delivery times vary by location. You will receive a tracking number via email as soon as your order departs our warehouse.
Do you offer international shipping for your home decor collections?
Yes, Òr Skye ships worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What is your return policy for home goods?
We want you to love your space. If you are not completely satisfied, you can return unused items in their original packaging within 30 days of delivery. Please note that certain handcrafted or custom-made pieces may be final sale.
How do you ensure the quality and sustainability of your products?
Quality is at the heart of Òr Skye. We partner with ethical artisans and manufacturers who prioritize sustainable materials and traditional craftsmanship to ensure every piece is built to last.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay for eligible orders.
What should I do if my item arrives damaged?
While we take great care in packaging, accidents can happen during transit. Please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or full refund immediately.